Frequently Asked Questions

What is Inspection Connection?

Inspection Connection is a health unit service that helps you access inspection reports conducted by Public Health Inspectors. You will see inspection reports for all food premises and licensed child care centres.

There are two main components of Inspection Connection:

1. Access to online inspection results:

Recent inspection results conducted by a Public Health Inspector are available online for most food establishments in the County of Simcoe and District of Muskoka.

2. Posting of onsite signage:

As Public Health Inspectors complete food safety inspections, a green certificate of inspection sign will be posted onsite by operators. Each sign will have a date of inspection listed to show when they were last inspected.

What does the onsite certificate of inspection signage tell me?

A green certificate of inspection sign displayed in the window means that, on the date of the inspection, the minimum standards of the regulation were met.

A red CLOSED sign is given to an operator when the public health inspector has observed that an immediate health hazard exists. The establishment is required to post this sign at the entrance. A public health inspector will remove the CLOSED sign if the health hazard(s) has been removed or corrected.

What do the online reports tell me?

The online inspection reports only describe the conditions of the establishment on the date of inspection and do not guarantee the conditions of an establishment at all times. The online report will tell you the establishment name, location, type of establishment, type of inspection and will detail whether any areas of non-compliance were found during the inspection. Both critical and non-critical infractions will be listed. It may detail whether issue(s) identified by the public health inspector were corrected during the inspection and whether follow up was required? It will also show any legal actions taken.

How long are inspection results available online?

Inspection results will be available online for 2 years. When a business closes, their results are removed. When there is a new owner, only results since the new owner started are available online.

Does an operator know when an inspector is coming?

The majority of inspections are unannounced and carried out without notice. In addition, inspections may occur as the result of a complaint, suspected foodborne illness or food recall. Only rarely, such as when a food establishment doesn't have regular operating hours, an inspection may be scheduled.

For more information about the inspection process visit our website or to make a complaint, call to speak with a public health inspector Monday to Friday, 8:30 a.m. to 4:30 p.m. at 705-721-7520 or toll-free 1-877-721-7520 ext. 8809.